Return & Refund Policy
A legal disclaimer
The information provided here explains how returns and refunds work at Sol Seven Studios. This is not legal advice, and our policy may differ from other businesses depending on our products and processes. If you have questions about your rights, we encourage you to seek legal advice to better understand how our policy applies to you.
Refund Policy - The Basics
This policy is a legally binding agreement that outlines how and when we issue refunds. We strive to make every Sol Seven Studios purchase a great experience, but we understand that returns happen. Our approach depends on the condition of the lamp and the reason for return.
Customers must email solsevenstudiossupport@esol.design within 30 days of delivery with their order number, a brief explanation, and the required photos/videos listed below.
Damaged or Defective Lamps
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Send clear photos or a video showing the lamp in its original packaging with the specific defect or damage visible.
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This confirms the issue happened before or during shipping.
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We cover the return shipping and refund the product price + original shipping (customs/duties fees are non-refundable).
Opened but Unused (Changed Your Mind)
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Lamp must be unused, unaltered, and in original condition.
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Send a photo of the lamp (preferably in original packaging, if available).
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Remove or cover any previous shipping labels.
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Once approved, we’ll send you a prepaid return label (cost deducted from refund) or provide our return address for self-shipping.
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Refund is for the product price only — original shipping fees are non-refundable.
Used but in Perfect Resale Condition (No Longer Wanted)
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Lamp must be in perfect resale condition.
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Send clear photos showing the lamp’s current condition and any remaining packaging materials.
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Remove or cover any previous shipping labels.
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Once approved, we’ll send you a prepaid return label (cost deducted from refund) or provide our return address for self-shipping.
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Refund is for the product price only — original shipping fees are non-refundable.
We Cannot Accept Returns If:
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More than 30 days have passed since delivery.
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The lamp has been damaged due to misuse, accidents, alterations, or incorrect installation.
What to Include in Your Return Request Email
To help us process your return faster, please include:
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Order number
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Reason for return
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Required photos or video (based on your situation above)